How we collect, use, and protect your personal data.
Thistle Psychiatry Ltd is the data controller for personal information processed through The Thistle Clinic website and services.
Company number: 17237978
Registered office: 47 New Lakeside, Peterborough, PE7 8HU
Contact: info@thethistleclinic.co.uk
Depending on how you interact with us, we may collect:
Please do not provide symptoms, diagnoses, medication details, medical history or other clinical information through our general website enquiry form unless we specifically ask you to do so through an appropriate clinical process.
We use personal information to respond to enquiries, arrange services, manage bookings and payments, provide agreed services, communicate with you and meet legal, regulatory and professional obligations.
Where you ask us to take steps with a view to booking a service, we may process personal information because it is necessary to take steps at your request before entering into a contract or to perform a contract.
For general enquiries and the administration of our website and services, we may rely on our legitimate interests where those interests are not overridden by your rights. Where we are required to process information by law, we rely on the applicable legal obligation.
Health information is special category data. Where health information is necessary for medical diagnosis, healthcare or the management of healthcare services, we process it only where an appropriate legal condition applies and appropriate confidentiality safeguards are in place.
We share personal information only where necessary. Recipients may include members of the clinical or administrative team who need the information to perform their role, and service providers that support our communications, IT, hosting, booking or administrative systems, payment processing, clinical records or professional services.
We require service providers acting on our behalf to handle personal information appropriately and only for authorised purposes. We do not sell personal information.
Some technology providers may process information outside the United Kingdom. Where personal information is transferred internationally, we use an appropriate lawful transfer mechanism and safeguards required by UK data protection law.
General website enquiries that do not lead to a booking are normally retained for no longer than 6 months after the last meaningful contact, unless there is a lawful reason to keep them for longer.
Booking, financial and administrative records are retained for as long as reasonably necessary to meet contractual, accounting, legal or dispute-resolution requirements.
Clinical records are retained according to the type of record, the patient's age, applicable legal and professional requirements and relevant health-records guidance.
At the end of the applicable retention period, records are securely deleted or anonymised unless there is a lawful reason to retain them for longer.
Depending on the circumstances, you may have rights to access, correct, restrict, erase or obtain a copy of your personal information, and to object to certain processing. Some rights are subject to legal exceptions, particularly where clinical records or legal obligations are involved.
To exercise your rights, contact info@thethistleclinic.co.uk.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113, if you are concerned about how we use your personal information.
We use cookies that are strictly necessary for the website to function. We do not set non-essential analytics or advertising cookies without your consent.
For data protection queries, or to exercise any of the rights above: info@thethistleclinic.co.uk